We use either the Royal Mail or a courier to deliver your goods. We endeavour to despatch all goods within one week but will keep you informed if it is going to be longer.
As slate is heavy we calculate the weight for each product or group of products. This is clearly displayed prior to the confirmation of your transaction.
Llechwedd Welsh Slate is happy to offer a full refund if you are dissatisfied with any items you have purchased on our site.
If you have decided you do not want the products then please return them in the original packaging and we will either send you an alternative product – if that is what you want - or refund the purchase price to the credit/debit card used to make the original payment.
If the product is faulty or damaged then we will also refund the cost of the postage and packaging.
It is best to ensure that you get a proof of posting certificate from the post office just in case the items go missing in the post.
Our address for returning items or any other correspondence is:
Llechwedd Slate Caverns
All products are produced by:
Quarry Tours Ltd is a company registered in the United Kingdom. No.: 1009327
The slate used in our products is quarried by Greaves Welsh Slate Ltd. Both Quarry Tours Ltd and Greaves Welsh Slate Ltd form part of the J W Greaves Group of Companies.